You will receive an email including your tracking number within the next 24 hours after receiving your order.

All UK Mainland orders usually take 1-3 business days, depending on location.

Please contact us via email: support@dogcratesplus.co.uk

All returns information provided here. If you have any more questions after that please do not hesitate to get in touch.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dogcratesplus.co.uk and send your item to: 16-17 Brindley Cl, Daventry NN11 8RP. You will be responsible for paying for your own shipping costs for returning your item. We're happy to organise collection for you, but then shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you should mail your product to 16-17 Brindley Cl, Daventry NN11 8RP.

You will be responsible for paying for your own shipping costs for returning your item. We're happy to arrange collection for you, but then shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. If the package will be lost by the shipping courier we will be unable to provide the refund until the package will be found and delivered.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery